FREE SHIPPING for all orders over $50 in the US! ($150 for Canada and $250 International)

 

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Shipping & Returns

Our Refund and Return Policy

All products carry a full money-back guarantee up to 30 day from the date of purchase. When requesting a refund, please return all empty and unused bottles with your request. We strongly suggest that you use all products as directed before requesting a refund. 

Please note our new address. All returns should be sent to:


Supplement Spot
1828 Touby Pike
Kokomo, IN 46901 USA

We request that you call us at 866-285-1998 to notify us of any returns. Please include a copy of your packing slip or invoice with your order so that we may reference the correct order number.

Shipping

We offer you the lowest possible shipping prices available. We provide shipping by USPS First Class Mail, USPS Priority Mail and Federal Express (FedEx). Costs are calculated based on several factors, including weight, distance, and service type. Costs can be estimated by using the "Estimate Shipping" button in your Shopping Cart, and will also be available upon checkout. Most orders are shipped the same day following receipt of order and payment.

All retail orders shipping to addresses in the United States over $50 are FREE. Free Shipping is also available to Canadian addresses for orders over $150, and to other international addresses for orders over $250.

Please note:  International shipments may take up to 30 calendar days for standard delivery.  Supplement Spot is not responsible for updating tracking information.

Address Errors

We cannot change delivery addresses after an order has been submitted.  We work with our shipping partners to resolve address issues, but we cannot be held responsible for any delays, fees, or other delivery issues if your address was incorrectly entered at checkout. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind.  Shipping fees are non-refundable and you may be responsible for return shipping fees.

Customer Refusal

We are not able to issue refunds on products that are refused or abandoned for any reason.

Customs Duties and Taxes on International Orders

Duties and taxes are set by your country's customs service and are the sole responsibility of the customer. Supplement Spot neither collects these fees, nor quotes their actual costs. You are to pay import fees, duties and taxes, if any, to the responsible party.

Refund Policy on Orders Seized by Customs

If your package (order) is seized, damaged or destroyed by customs and not returned to us, we will not issue a refund. If we receive a package back from customs, we will refund you the product cost less shipping, handling and insurance, provided the returned products are unopened, in their original packaging and in good condition.

Customs Restrictions and Prohibited Items

Please check with your country's customs service for information on quantity restrictions and prohibited ingredients. We take no responsibility for items not cleared by customs or confiscated by them. Supplement Spot reserves the right to ship your order using a shipping method other than the one you have chosen, as we see fit.
The following list may be helpful in determining which products you should avoid ordering. However, this list is not complete and is not to be relied upon. Use it only as a guideline. We update it periodically as a result of our own experience.

  •     Acetyl L-Carnitine
  •     Breast Enhancement Gel
  •     DHEA
  •     Healthy Fem Balance (Healthy Menopause Cream)
  •     Healthy Progesterone Cream
  •     Healthy Prostate Cream
  •     Hoodia Max
  •     Horny Goat Weed
  •     L-Carnitine Fumerate
  •     L-Carnitine Tartrate
  •     Lifespan Complex
  •     Maximum Male
  •     Melatonin
  •     N-Acetyl-L-Carnitine
  •     Natural Progesterone Cream or Gel
  •     Pregnenolone
  •     Triple Hormone