Shipping & Returns
Our Refund and Return Policy
All products carry a full money-back guarantee up to 30 day from the date of purchase. When requesting a refund, please return all empty and unused bottles with your request. We strongly suggest that you use all products as directed before requesting a refund. If a shipment is refused by the recipient and returned unopened and in good condition, we will issue a full product refund. Shipping costs will not be refunded.
Please note our new address. All returns should be sent to:
4820 Benbrook Blvd
Benbrook, Texas 76116 USA
We request that you call us at 866-285-1998 to notify us of any returns. Please include a copy of your packing slip or invoice with your order so that we may reference the correct order number.
We offer you the lowest possible shipping prices available. We provide shipping by both USPS Priority Mail and Federal Express (FedEx). Costs are calculated based on several factors, including weight, distance, and service type. Costs can be estimated by using the "Estimate Shipping" button in your Shopping Cart, and will also be available upon checkout. Most orders are shipped the same day following receipt of order and payment.
All retail orders shipping to addresses in the United States over $50 are FREE. Free Shipping is also available to Canadian addresses for orders over $125, and to other international addresses for orders over $200.
Customs Duties and Taxes on International Orders
Duties and taxes are set by your country's customs service and are the sole responsibility of the customer. Supplement Spot neither collects these fees, nor quotes their actual costs. You are to pay import fees, duties and taxes, if any, to the responsible party.
Refund Policy on Orders Seized by Customs
If your package (order) is seized by customs and not returned to us, we will not issue a refund. If we receive a package back from customs, we will refund you the product cost less shipping, handling and insurance, provided the returned products are unopened, in their original packaging and in good condition.
Customs Restrictions and Prohibited Items
Please check with your country's customs service for information on quantity restrictions and prohibited ingredients. We take no responsibility for items not cleared by customs or confiscated by them. Most orders going to European countries will be shipped from our European Distribution Facility in the UK. Supplement Spot reserves the right to ship your order using a shipping method other than the one you have chosen, as we see fit.
The following list may be helpful in determining which products you should avoid ordering. However, this list is not complete and is not to be relied upon. Use it only as a guideline. We update it periodically as a result of our own experience.
- Acetyl L-Carnitine
- Breast Enhancement Gel
- Fat Burn
- Healthy Andropause
- Healthy Fem Balance (Healthy Menopause Cream)
- Healthy Progesterone Cream
- Healthy Prostate Cream
- Herbal Niagra
- Hoodia Max
- Horny Goat Weed
- Kava Kava
- L-Carnitine Fumerate
- L-Carnitine Tartrate
- Lifespan Complex
- Maximum Male
- Natural Progesterone Cream or Gel
- Triple Hormone